Shipping & Returns
Shipping Policy
1. Processing Time:
Orders are typically processed within 1-2 business days after payment confirmation.Processing times may be extended during peak seasons or due to unforeseen Circumstances.
2. Shipping Methods:
We offer several shipping options, including standard and expedited shipping. The available shipping methods and associated costs will be displayed during the checkout process.
3. Delivery Time frames:
Delivery times vary based on the selected shipping method and the destination.
Estimated delivery times:
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Standard Shipping: 5-7 business days
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o Expedited Shipping: 2-3 business days
4. International Shipping:
We offer international shipping to select countries. Please note that additional customs duties and taxes may apply, and customers are responsible for these charges. Estimated international delivery times will be provided during the checkout process.
5. Order Tracking:
Once your order has shipped, you will receive a shipping confirmation email containing tracking information.You can track your order using the provided tracking number on our website or the carrier’s website.
6. Shipping Costs:
Shipping costs are calculated based on the selected shipping method, the weight of the package, and the destination. Shipping costs will be displayed during the checkout process before payment.
7. Address Accuracy:
It is the customer’s responsibility to ensure the accuracy of the shipping address provided during checkout. We are not responsible for delays or delivery issues resulting from incorrect or incomplete addresses.
8. Delayed or Lost Shipments:
In the rare event of a delayed or lost shipment, please contact our customer service team at sowbhaagyambusiness@gmail.com, and we will assist you in resolving the Issue.
9. Shipping Holidays:
Our shipping carriers observe certain holidays, and as a result, orders may be delayed during these times.
10. Shipping Restrictions:
Some items may be subject to shipping restrictions based on destination, and we reserve the right to cancel orders that cannot be fulfilled due to such restrictions.
11. Contact Information:
For any questions or concerns regarding our shipping policy, please contact us at sowbhaagyambusinessgmail.com.
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Note:
This shipping policy is subject to change without notice.
Sowbhaagyam reserves the right to update shipping methods and costs as necessary.
Refund Policy for Sowbhaagyam
At Sowbhaagyam, we strive to provide our customers with high-quality sarees and an excellent shopping experience. We understand that there may be instances where you need to return or refund a purchase. Our refund policy is designed to be fair and transparent.
1. Eligibility for Refund:
We accept refund requests for items that meet the following criteria:
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Damaged or defective items
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Incorrect items shipped
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Unopened and unused items in their original packaging
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2. Time frame for Refund Requests:
Customers must notify us of any issues with their order within 10 days of receiving the product.
Refund requests submitted after this time frame will not be considered.
3. How to Request a Refund:
To initiate a refund, please contact our customer service team at sowbhaagyambusiness@gmail.com Provide your order number, a detailed explanation of the issue, and supporting photos if applicable.
4. Refund Process:
Once your refund request is received and approved, we will process the refund within 5 – 7 business days. Refunds will be issued to the original payment method used during the purchase.
5. Non-Refundable Items:
Some items may not be eligible for refunds, such as personalized or customized sarees.
6. Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., incorrect item shipped, damaged or defective product).
7. Exchange Policy:
We offer exchanges for items of equal or lesser value. Contact our customer service team to initiate an exchange.
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9. Contact Information:
For any questions or concerns regarding our refund policy, please contact us at sowbhaagyambusiness@gmail.com Any contact for refund through our social media channels will not be answered.
Note:
This refund policy is subject to change without notice. Sowbhaagyam reserves the right to refuse any refund request that does not comply with this policy.